About Seaport-e

SeaPort-e is the Navys electronic platform for acquiring support services in 22 functional areas including Engineering, Financial Management, and Program Management. The Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, the United States Marine Corp, and the Defense Threat Reduction Agency (DTRA) compete their service requirements amongst 1800+ SeaPort-e IDIQ multiple award contract holders. The SeaPort-e portal provides a standardized, efficient means of soliciting offers from amongst the diverse population of large and small businesses and their approved team members. All task orders are competitively solicited, awarded and managed using the SeaPort-e platform. Since nearly 85% of its contract holders are small businesses, the SeaPort-e approach to acquiring services provides opportunity that fuels the Nations engine of job growth. Simply stated, SeaPort-e provides an efficient and effective means of contracting for professional support services and enhancing small business participation.

Qualified Function Areas

1. Engineering, System Engineering, and Process Engineering Support

2. System Design Documentation and Technical Data Support

3. Software Engineering, Development, Programming, and Network Support

4. Human Factors, Performance, and Usability Engineering Support

5. Configuration Management (CM) Support

6. Quality Assurance (QA) Support

7. Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

8. Logistics Support

9. Functional and Administrative Support

Qualified Geographic Zones

1. Northeast Zone

2. National Capitol Zone

3. Mid Atlantic Zone

4. Gulf Coast Zone

5. Midwest Zone

6. Southwest Zone

7. Northwest Zone

Task Orders

Task Order #1

Team Members

CGI Federal

Technical Capabilities/Areas of Expertise

Founded in 1976, CGI Group Inc. is one of the largest independent information technology and business process services firms in the world. CGI provides end-to-end IT and business process services to clients worldwide from 100+ offices in the United States, Canada, Europe, and Asia Pacific, as well as from centers of excellence in North America, Europe and India.

CGI Federal, part of CGI Corp. and headquartered in Fairfax, Virginia, has over 20 years experience implementing systems for federal departments and agencies.

Functional Areas

Engineering, System Engineering, and Process Engineering Support; System Design Documentation and Technical Data Support; Software Engineering, Development, Programming, and Network Support; Human Factors, Performance, and Usability Engineering Support; Configuration Management (CM) Support; Quality Assurance (QA) Support; Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support; Logistics Support; Functional and Administrative Support

Past Performance

CGI has provided Program Management Office (PMO) support to many federal, state, and commercial clients for many years. These engagements included PMO support for an Air Force clients $170M program involving a multi-faceted government client and numerous independent vendors. They also designed and implemented the PMO framework that allowed AOL to successfully manage over 300 concurrent IT projects. CGIs support to the State of Missouri resulted in the successful implementation of an ERP solution, which was the largest full-functioning statewide enterprise resource planning system in the USA.

CGI Federal clients include: 16 of the 24 CFO Act agencies, 66 independent commissions, all 94 court districts within the Judiciary Branch, 11 Legislative Branch organizations, 100+ agencies with strategic financial management solutions.

Quality Assurance Program

We establish a Quality Control Plan (QCP) for each project, which is based on the OKRON Quality Control Management System. The QCP states our quality targets/standards, quality responsibilities, and our procedures/approaches for attaining high-quality performance. Basically, we strive for continuous improvement in the quality of our services. Below are the highlights of our approach.

Responsible Personnel

Our QC personnel include a corporation-assigned Quality Assurance Manager (QAM), who has overall responsibility for applying OKRON?s quality checks and procedures, and the Quality Control Manager (QCM) who is responsible at the project level for applying OKRONs quality checks and procedures, foreseeing and resolving problems, and applying on-the-spot corrections. The latter include ensuring time is accurately recorded, security and safety regulations are followed, and that the SOW requirements are met. She will also meet with customer representatives, as needed, to address quality concerns and will periodically solicit feedback from customer employees/users in order to maintain or improve quality. The corporate QAM will also carry out periodic visits to the facility to listen and respond to client needs and to review the QCMs records and QC measures.

Standard Operating Procedures

In keeping up our performance standards the PM will pay close attention to the following items, among others, and take immediate remedial action when necessary: customer/user complaints, breakdown in professional appearance, repetitive operator problems, and repetitive equipment breakdowns. Although the actions taken will vary from situation to situation, the fundamental process will usually be: define the problem (or opportunity); analyze the nature, dimension and characteristics of the problem; develop a solution; implement the solution; monitor progress; and repeat as necessary.

Internal Quality Control Mechanisms

We set up these mechanisms at the beginning of the project. One will be to ensure that sufficient trouble ticket entries are made to facilitate subsequent quality inspections. Additionally, users will be periodically polled for their input. We will also employ Benchmarking, where applicable, i.e., using past project quality performance to measure current performance in order to highlight areas for improvement. Another mechanism employed, as needed, is Cause and Effect Analysis as a structured means to link potential causes such as deficiencies in time, manpower, processes, and personnel, to current problems incurred.

Inspection and Feedback

Spot-check inspections (including how service personnel interface with users and peers) and feedback helps to detect defects early and improve quality. We also use peer reviews as necessary.

Deficiency Identification

At the start of the project, where applicable, the PM will develop a control chart to display actual results with expected results including upper and lower control limits. For example, for a task order calling for upgrading, testing, or servicing of 150 desktops and laptops, we would establish a total time period and a subsequent progress rate, say 10 per week. We would then set upper and lower control limits. By monitoring actual performance against our control chart we will be able to recognize deficiencies and take timely remedial actions.

Performance Metrics

We first plan how the quality of our deliverables will be measured. We then set up quality targets and the measurements to make in order to determine the degree the targets are being met. In the process, we strive for improving efficiency and to identify and eliminate redundant or wasteful processes that do not contribute to the end results or add little or no value.

Point of Contact

Alex Norko, 703-830-4976, anorko@okron.com

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